General Notices

Please remember to:

  • Not put tape on Highlands Street signs. It damages the signs for which we are responsible.
    Let us know if you see any damage to Highlands property (e.g. signs, structures in entrance).  Email:
  • Do NOT use wooden, plastic, or thick metal post signs in the landscaped or grass areas of Countrywood Highlands or Countrywood entrances.  These can and have caused damage to the landscape, drainage, electrical wiring, gas lines and irrigation. Small wire post signs ONLYHomeowners are responsible for notifying realtors of these guidelines and will be responsible for all damages to landscape.
  • Report any malfunction of a street light to Alabama Power at 1-888-430-5787.
  • Not block mailboxes or driveways.
  • Not park on the street directly across from another parked vehicle.
  • Go against traffic when walking or jogging in the Highlands.
  • Make sure we have your current contact information (including one email and one phone) for each home. Email when someone moves into or out of the Highlands.
  • Let us have your comments on the website and/or directories.

Rules on Guns within City Limits of Vestavia

Vestavia city ordinance section 11-9-Discharging of Firearms or Air Rifles. It shall be unlawful for any person to discharge within the city or the police jurisdiction thereof any firearm or air rifle, except in the reasonable defense of his person or property; provided, however, that this section shall not apply to peace officers or members of the armed forces of the state or the United States who discharge firearms in the performance of their duties as such officers. citizen link/ code ordinances. Also see Officer Coleman (978-0113) City Code Enforcement Officer.

Burglar/Peeping Tom Prevention Tips

According to Officer E. Crim (978-0119) of the Vestavia Hills Police Department, the best way to prevent burglars/peeping toms is to do the following: 1) Keep doors and windows locked at all times, 2) Cover all back and side windows so that no one can see into your house, 3) Activate alarm systems even during the day as most burglaries in Vestavia occur during the day. 4) Make sure your alarm systems call the police first. 5) Notify Vestavia Police when no one will be at your house all night. (Vestavia police will patrol your house during all three shifts if they know you are gone.) 6) When you are going to be gone for the night, put timers on a couple of your interior lamps and set the timers to go off at different times so it looks like someone is in the house. You can check the weather channel to determine the time for sundown for any day when setting the timers. 7) Even when you are at home, keep a couple of small interior lamps on all night. 8) Hide your valuables and precious metals in places where they are not expected to be. All burglars go first to formal dining rooms and master bedrooms. 9) If you are having people in your house that you do not know very well (e.g. remodeling or a large party) be sure that you hide your valuables (including prescription drugs) until the people are all gone. 10) Have your valuables appraised and photographed and record model and serial numbers and any other unique identifying marks. All Alabama pawn shops show their merchandise (with serial numbers) on a website. If you recognize your stolen property, the pawn shop has the contact information for the person who sold the stolen property to the pawn shop. Many times, stolen property is recovered, burglars caught and future burglaries prevented by simply recording serial numbers and unique identifying marks.

Vestavia Hills Solicitation Rules

The Highlands maintains a permanent “No Soliciting” sign at the entrance to the Highlands on Dolly Ridge Road. (Countrywood maintains an identical sign at the Rocky Ridge Road entrance to Countrywood.) These signs were installed as a result of a change in the city of Vestavia Hills ordinance concerning door to door solicitors. (You can see the complete city rule as well as an explanation and listing of neighborhoods that have erected these “no soliciting” signs at under departments/city clerk/solicitation.) Despite this action on our part, many of us are still seeing outside solicitors (e.g. pine straw salesmen) in the Highlands. We spoke with Officer Crim (Community Liaison Officer for Vestavia Hills 978-0119 or about this and asked him how the city prefers that we respond to any illegal solicitors in the Highlands?   Officer Crim advised that any such solicitors should be reported to the Vestavia Hills police immediately with the best car, car tag and personal description that you can provide. If the call is non-emergency, the number to call is 823-1153.

Waste/Debris Removal

Click for DETAILED Waste Removal Guidelines

waste-debrisAs a community, Vestavia Hills residents, by and large, are concerned about keeping their homes and neighborhoods tidy, and most are conscientious about managing their disposal of garbage (household waste), trash (bulky items and yard debris), and recyclables.  It is wonderful that in Vestavia Hills this comes from caring on the personal, community, and environmental levels.  Although it is true that at City Hall, we field many calls from neighbors who are unhappy because someone does not seem to know the expectations of the community, we also receive calls and emails from people who want to do things “right” and who do not want to upset their neighbors.  You can find the list of Waste Collection Guidelines in our Action Center Frequently Asked Questions ( This article covers just a few issues that we see regularly and questions we are often asked.

Will the City’s waste contractor pick up cut trees? If you have a tree service do the work, it is responsible for removing the trees.  If you do the work yourself, be sure to cut the trees in lengths of six feet or less and report the boom pile.  Be prepared that a large pile may not be collected in one trip, i.e. it may take multiple weeks.

Why was only part of my pile collected?  In order to ensure service to all of our residents, there is a limit on how much can be collected in a single trip.  If multiple trips are required, they will probably be over a course of the following weeks.  If you will have a large pile and it is important to have it removed by a certain date, please consider alternative disposal methods.

Can I recycle (fill in the blank)?  Because there is not a market for the particular material in Alabama or for other reasons, some items that may have a recycling logo are not accepted by our collectors.  Glass, Styrofoam, and wax-coated containers should not be placed in the recycle bin.  It is unnecessary to remove the caps from bottles.  The courtesy of rinsing out containers would be appreciated, but items will be accepted if they are not.

How should grass clippings (small yard debris, leaves) be prepared?  Clippings, leaves, and small debris should be “containerized,” which would include bags or a garbage cart.  It is better to bag the clippings, as this reduces the possibility of them blowing off the truck.  If you have more than ten bags, you should put in a request for a boom truck.

Do I have to call for a special pickup? It is recommended that you put in an Action Center request or place a call to our Public Services Department for special pickups, but it is not required.  Trash is usually collected on the second garbage day, but large piles may be collected later.  When you place an Action Center request, it automatically is placed on a list for our waste contractors and you will receive an email confirmation that it was received.  Pickup is usually within 7 to 10 business days.

What are some “pet peeves” the collection crews face regularly?  Piles on top of cable boxes and storm drains (which usually result in damage when the claw tries to pick up), glass doors not prepared (for safety sake, either the glass should be broken and put into a box or the door should be wrapped well in plastic), moving boxes not broken down, cars blocking the way (usually when contract work is being done at a residence).

What if I want or need an additional or replacement garbage cart?  Residents are allowed two garbage carts (additional charge for more).  To get a new cart, place a request in the Action Center or call our Public Services Department.  The old cart should be placed at the curb with a sign that says “Broken – Please Remove” and left at the curb until it is taken away.  Generally, a new cart is not delivered until the old one is removed.  The new cart is usually delivered within 3-4 business days.

If you need to discuss a waste collection issue, please contact our Public Services Department rather than the waste contractor, at 205-978-0150 between the hours of 7:30 am and 3:00 pm Monday through Friday.